TAKING CARE

Capricho de muñeca products are hand made with natural leather.

You must protect your bag from water and extreme heat or light in order to avoid texture and colour variations. If get wet, dab with a soft neutral cloth to absorb the moisture and let it dry naturally.

We recommend you to take care of oils and inks products. In case of get dirty, try to clean the leather with some special leather cleanser .You must do a test in a small and hide part of the leather to see how reacts.

Taking care to avoid contact with delicate or light coloured garments as leather may shed some colour. Take care to avoid dark coloured garments transferring colour onto the leather.

Tonal variations, marks or scars are natural features of the leather and should not be considered faults.

The linings are made with strong and resistant fabric. Every style and colour version might have a different inside fabric due to limited production.

Down below you can find the instructions to take care your bag in order that every combination has different kind of textures and leathers.

CHANGES AND RETURNS

If you want to return an article purchased at our online shop please send an email to info@caprichodemuneca.com explaining the reason of your request. You have14 days counting from the day that you receive the order.

Items returned must be unworn and in resalable condition. Delivery Charges are non-refundable.

Items must be returned:
1. In its original state, together with any accessories related, and may not be used, washed or damaged.
2. With original tags.
3. In its original packaging.
4. Attach a copy of the invoice.
5. Send the item to the following address:
CAPRICHO DE MUÑECA
Calle Brosolí 1, tienda 3
08003, Barcelona
España

Until we receive your return to our warehouse, the items and their condition are your responsibility. We recommend you send your return using a secure or trackable method and that you retain your proof of postage.

Shipping costs will be on the client charge. In case we mistakenly sent a different item than requested or that the quality of the article is not adequate Capricho de muñeca will assume the costs of both sending and return.

Once the refund is approved by Capricho de muñeca you will receive an email confirming that the refund has been made. This should take 1-2 days once we receive the item back. You will then get the refund, depending on what was the payment method used originally when placing the order.

If your refund is incorrect, please contact us: info@caprichodemuneca.com. We will try to solve it as soon as possible.

Capricho de muñeca se reserva el derecho a rechazar devoluciones comunicadas o enviadas fuera del termino fijado, o de articulos que no se encuentran en las condiciones que fueron enviados.

Capricho de muñeca reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Capricho de muñeca only agree to refund the many on the online sales.

If you have any other request please contact us: info@caprichodemuneca.com



PAYMENT

Capricho de muñeca online shop has the following payment methods:

VISA- MASTERCARD- PAY PAL

Your card may be rejected by one of the following reasons:

1. The card may be expired. Make sure your card does not exceed the expiry date.

2. May have been reached the limit of the card. Check with your bank that the card has not exceeded the amount allowed to make purchases.

3. Any data entered may be incorrect. Make sure you have correctly filled out all required fields.

4. May not have enabled to make purchases over the Internet.

If you need an invoice to your company name, please email a request to info@caprichodemuneca.com, with your VAT number, name, address and telephone.

It is not possible to order Tax free invoice because it only applies to products purchased in a physical store and are carried by oneself.



SHIPPING RATES
SHIPPING RATES
Caprichodemuneca.com products are delivered by secure mail. The cost of each shipment will be calculated and detailed at the time of confirming the purchase for approval provided by the customer before confirming the payment and will mainly depend on destination and package size or weight. Bags weight are around 1 to 2 kg, for which the rates apply would be approximately:
• Spain, Portugal: € 7,00
• Baleares, Canarias, Ceuta and Melilla: € 20,00 euros
• Europe (France, Belgium, Italy): € 32,00 euros
• Rest of Europe: € 38,00 euros
• USA y Canda: € 55,00
• Japan, China, Australia y New Zeland: € 70,00
• South America and Mexico: € 65,00
Ask about other destination writing to info@caprichodemuneca.com
Once your order is placed in our online store we will send you an email with the order confirmation and details.

Shippin times:
• Spain: 2 to 4 days
• Europe: 5 to 8 days
• Outside the EU: to 10 days
Orders are prepared at the time that payment has been confirmed and at the following times:
Monday to Friday from 11:00 to 18:00 h.
Orders placed outside these hours will be prepared the next business day.
No shipments are made on Saturdays, Sundays or bank holidays.
When ordering outside the European Union please note that you are liable to pay local customs duties.